Terms and policies
The rules we work by, in plain language. Last updated October 1, 2026.
Booking and confirming
A booking is confirmed when we text or email you the date, the arrival window and the names of your team. Prices on our website are flat prices for the home size and type of clean you choose. If the house turns out to be much larger, or in much rougher shape, than the booking says, the team lead calls you before starting and you can reschedule at no charge.
Cancelling and rescheduling
Cancel or move a visit free of charge with 48 hours’ notice. Inside 48 hours there is a $50 fee. If the team arrives and cannot get in, and we cannot reach you within 15 minutes, there is a $75 lockout fee.
Re-clean guarantee
If something on the visit checklist was missed, text us a photo within 48 hours of the clean. The same team comes back to redo it at no charge, usually within three business days. For move-out cleans, the guarantee covers landlord walk-throughs within seven days of our clean.
Breakage and damage
If we break or damage something, the team tells you the same day. We repair or replace it at fair value, through our insurance for larger claims. We are not responsible for items that were already damaged, items not securely mounted, or wear that a normal clean reveals, such as etched glass or stained grout.
Keys and access
Keys we hold are tagged with a number, never with your name or address, and are stored in a locked cabinet. Door and garage codes are kept in our scheduling system and deleted when you end service.
Safety
Teams may leave without cleaning if the home is unsafe, for example if there is no heat in winter, an aggressive animal loose, or someone in the home behaves in a threatening way. We will call you first, and normal cancellation fees apply.
Photos
Teams photograph the white cloth after the sill check and, for move-out and rental cleans, each room when finished. We do not photograph personal belongings, documents or people.
Payment
We charge the card on file after each clean. Recurring visits are charged one at a time. There are no contracts; you can stop service with 48 hours’ notice.